Frequently asked questions

Boat tours cannot be cancelled due to bad weather; after all, we guarantee you a covered seat during your boat tour. The only exception is that the shipping company has the option to cancel the boat tour in weather conditions that endanger safety; think primarily of extreme storms.

The cancellation conditions are stipulated in article 22 of the general terms and conditions and passenger transport conditions. Click here to view the conditions.

In most cases, you can change your reservation up to 4 days before departure. If you have booked a party or event, we ask you to communicate the final changes 7 days before departure. Cancellation is possible, but there are costs involved (see article 22 in the general terms and conditions).

Indeed, your loyal four-legged friend can join our boat tours for free, provided they are leashed and have been walked beforehand.

Exception: arrangements with dinner (buffet) or brunch.

Smoking is prohibited on our ships, with the exception of designated smoking areas. Please inquire with the crew where you can find these.

Photography and filming are allowed on board. Please do respect the privacy rights of fellow passengers.

Found items are kept for a maximum of 6 months. If you suspect you have lost something on board, please contact the shipping company.

For this, you need to contact us via email/phone so that we can check if there is enough space available on the specific day you wish to sail.

Consuming your own drinks and food is not allowed on board.

In Wessem, Thorn, and Maasbracht, there is ample free parking available.

• Thorn: Waterstraat Grote Hegge/Grootheggerlaan
• Maasbracht: Havenstraat (parking along the road in the designated spaces is possible) or follow signs to P haven
• Wessem: parking is possible right at the Maasboulevard itself, by the waterfront
• Roermond: Arlo, near the Maasbrug N280 (paid parking). Designer Outlet Centre (paid parking).

Read more information about the boarding locations.

Maasbracht; The nearest bus stop is “Maasbracht, Markt”, which is about 550 m from the Cruise Terminal. At this bus stop, 3 bus lines stop: line 68, line 76, and line 67. For current departure times and personalized travel advice, visit 9292.

Thorn; The nearest bus stop is “Thorn, Trippaardstraat”, which is about 950 m from the dock. At this bus stop, line 73 stops. For current departure times and personalized travel advice, visit 9292.

• Location Maasbracht (Head Office)
  Cruise Terminal Maasbracht
  (Opposite) Havenstraat 22, Maasbracht
• Location Wessem
  Maasboulevard, Wessem
• Location Stevensweert
  Maasdijk, Stevensweert
• Location Thorn
  Grootheggerlaan, Thorn
• Location Roermond
  River Cruise Facilities Roermond
  Arlo, Roermond (near Maasbrug N280/ Designer Outlet Centre)

Unfortunately, we do not accept VVV cheques.

At Rederij Cascade, you can pay by debit card, credit card or cash.

If you book a boat tour from our sailing program, you do not need to pay online. Payment takes place on board during boarding; this can be done either in cash or by card. Some packages do require advance payment; this is explicitly stated on the information page. In that case, you will receive an invoice via email in addition to your confirmation.

Requesting a quote online for a group package is always non-binding. In most cases, a deposit of 30% is required upon final booking. This condition is also explicitly mentioned in the quote.

Consuming your own drinks and food is not allowed on board.

That's no problem. Please do let us know your wishes well in advance, so we can make sure (where possible) to adjust it in your catering reservation.

Have you had a recent experience with Rederij Cascade? Please share your feedback! It is valuable for our improvement and helps us provide the best experience. All opinions, positive or for improvement, are welcome.

Providing feedback is possible via:

• By phone: Call us on +31 (0) 475 - 461 574
• E-mail: Send your feedback to info@rederijcascade.nl

+31 (0) 475 - 461 574
info@rederijcascade.nl

It is not mandatory to make a reservation in advance, but it is advisable. This is especially true if you are coming with a large group. We can then ensure that there is enough space to sit together. Without a reservation, however, we cannot always guarantee that you will be able to join the tour. If you decide to join last-minute, it is therefore wise to call us in advance to check if there is enough space on board to prevent disappointment on the spot.

If you book a boat tour from our sailing program, you do not need to pay online. Payment is made on board during boarding; this can be done either in cash or by card. Some packages, however, do require advance payment; this is explicitly stated on the information page. In that case, you will receive an invoice via email in addition to your confirmation.

When you request a quote online for a group package, it is always non-binding. In most cases, a deposit of 30% is required upon final booking. This condition is also explicitly mentioned in the quote.

We have agreed a date and time with you, which can be found in your confirmation. You should be present 10 minutes before departure to embark. Places are already reserved for you (and if applicable, your party together).

At Rederij Cascade, we love to celebrate special moments with you on board. Whether you want to celebrate the holidays or enjoy the beauty of a sunset, we have a number of special cruises for you.

Some examples of these cruises include:

• Christmas Dinner Cruise: Come aboard for a magical Christmas experience with our Christmas Dinner Cruise. Enjoy a festive buffet in a beautifully decorated setting, as you sail past enchanting winter landscapes. Read more about the Christmas Dinnercruise.
• Easter Brunch: Celebrate spring with our Easter Brunch. A delicious brunch awaits you and your family with a beautiful view of nature. Read more about the Easter brunch.
• Sinterklaas Brunch: A festive brunch on the water in honor of Sinterklaas, perfect for families with young children who want to come together and enjoy traditional treats, while the children are entertained with special activities. Read more about the Sinterklaas brunch.
• Sunset Cruise: Experience an unforgettable evening with our Sunset Cruise. As the sun sets, enjoy a glass of wine and light snacks, surrounded by the breathtaking panorama of the setting sun. Read more about the Sunset Cruise.

We currently offer a number of different boat trips. These all have a different route and duration. View all round trips here.

Disembarking and embarking is only possible on the "Tour de Thorn" cruise. You do not pay anything extra for this. It is also possible to book excursions. View the current departure times and excursions here.

In most cases, we offer themed cruises on national holidays. These include our Easter brunch, asparagus cruises during Ascension and Pentecost and Christmas cruises on both Christmas days.

Yes, it is also possible to book a private boat trip. We offer charter cruises with catering and charter cruises without catering.

Any amount you wish, to be spent on board or just a fully catered Brunch cruise. It's all possible! We will turn it into a personalised voucher in a luxury cover folder for €5

Both ships are wheelchair accessible, but the following information should be taken into consideration:

The large ship 'Stadt Wessem' is accessible at ground level for wheelchairs and other aids up to a maximum width of 90 cm; the disabled toilet is accessible up to a width of max. 75 cm. The upper and outer decks are accessible via a stairlift; we are happy to assist in transferring people from the wheelchair into the stairlift and carrying the push wheelchair upstairs, provided the situation allows it. Electric wheelchairs cannot be carried to the upper deck! View more information and photos of this ship.

The lower salon of the smaller ship 'Maaslakei' is accessible via a platform lift with a maximum width of 80 cm; the toilet is also accessible up to 80 cm width. However, independent toilet use by a wheelchair or walker user is not recommended due to the limited turning circle on the toilet; supervised toilet visits are recommended. The upper and outer decks are accessible via a stairlift; we are happy to assist in transferring people from the wheelchair into the stairlift and carrying the push wheelchair upstairs, provided the situation allows it. Electric wheelchairs cannot be carried to the upper deck! View more information and photos of this ship.

We currently offer standard rates for all our boat trips. We do not have any special group rates. However, we do offer tiered discounts for certain group requests, which are then clearly stated in the description. Under this scheme, you will receive a discount depending on the size of your group.

Unfortunately, we do not offer a special price for students or seniors, although children aged 4 to 11 have a special reduced rate. For children aged 0 to 3, the cruise is (usually) free.

We do not have standard offers. You can always contact us for customised arrangements.

Unfortunately, we do not currently offer any discounts or promotions in combination with other day attractions.

Last winter, both ships were equipped with ultra-efficient stage V engines, which can achieve approximately 30% fuel savings. Stage V represents the most stringent emission standard for particulate matter (soot particles) and nitrogen. The new Volvo Penta propulsion engines are equipped with an after-treatment system; this involves injecting AdBlue into the exhaust gases to 'neutralize' particulate matter and nitrogen. As a result, the emission of soot particles and nitrogen is minimized. The 'auxiliary engines' on board for the bow thruster installation (Iveco) and the electricity supply (JCB) are also stage V certified.

Moreover, we fuel with a more sustainable fuel: GTL (Gas to Liquid). The CO2 emissions from this fuel are fully compensated because we, as a company, invest in sustainable projects that reduce emissions. Think of the construction of hydroelectric power plants.

Seasickness hardly ever occurs! If you are worried about this, we advise you to take medication against motion sickness. If any other discomforts on board are of a medical nature, you can enquire about our in-house emergency response team. In case of emergency, they can call in (medical) emergency services.

Universal life jackets are available but are only provided in case of emergencies. (Children's) lifejackets for precautionary use are not available on board.

Onboard our fleet at Rederij Cascade, we aim to make your cruise as comfortable and enjoyable as possible. Therefore, our ships are equipped with various amenities to meet your needs:

• Toilets: For your comfort, clean and accessible toilet facilities are available on all our ships.
• Bar: Our onboard bar offers a wide selection of drinks, from soft drinks and juices to beers and wines.
• Food: We offer various catering options to enhance your experience. Depending on the cruise, you can enjoy snacks, lunch dishes, or dinner. Our menus vary and are carefully compiled to cater to different tastes and preferences.

??Please note! We have a more limited offer onboard than online, if you want to choose from a wide range, please book the food online in advance. This has the added advantage that you do not have to wait long for your food to be ready.

Moreover, our ships are designed to provide you with a comfortable cruising experience, with ample seating indoors and outdoors.
For information on catering and onboard amenities, please contact us. Our team is ready to answer your questions and ensure your stay onboard is satisfactory

Unfortunately, our car parks do not yet have charging stations for electric cars.

Unfortunately, there are no disabled parking spaces available yet. We are, however, in talks with Maasgouw Municipality to create them in Maasbracht and Thorn.

Both on the Maaslakei and the Stadt Wessem, the lounges are covered. There is also heating on board. That means it also lends itself well as an outing in worse weather. Children can also have a good time while visiting the captain in the wheelhouse.

There is no educational material or background information available on board about the locations visited. For this, we refer you to the local VVV shops, for example in Thorn or Roermond.